In a gala you have the option to allow participants to purchase multiple registrations and/or multiple registration types in a single transaction. This solution provides the steps for reversing 1 or more registrations purchased during the transaction.
1. Go to Communities > Special Events > Kintera Gala 2. Hover over the event name and select Bookkeeping 3. Click Manage Initiative Records 4. Search for the participant 5. Click Edit by the name 6. Select the tab: Delete Record from Initiative 7. Scroll down to where it says Partial Reversal 8. In the space labeled "Qty to Reverse" enter the number of registrations that need to be reversed 9. Click Update Totals 10. Click Submit Reversal