In an effort to provide the best client experience, below are common scenarios to help guide users to the correct team:
Luminate Online support will be able to best assist with...
- Resolving errors in Queue Problem Management
- Transferring existing queries from The Raiser's Edge to a Luminate Online Group
- Cross referencing within Luminate Online
- Queuing a record to sync to the plug-in again
- Any other functionality that takes place strictly within Luminate Online
- Installing, updating, or downloading the plug-in and/or Web Services
- Troubleshooting error messages taking place within the plug-in itself
- Troubleshooting issues with Blackbaud Web Services
- Creating a query to transfer to Luminate Online
- Clarifying System Requirements for Raiser's Edge and the RELO Integration
- Answering questions about processing updates within the plug-in
- Merging records in Raiser's Edge
- Any other functionality that takes place strictly within Raiser's Edge
If you are interested in purchasing the integration please contact your account manager.
If you are a new Raiser's Edge Luminate Online integration user please consider participating in our free webinairs.