1. Open the Online Reenrollment form processing grid
  2. Select the form
  3. Click the arrow beside Manage Matches
  4. Click the View Relationship Matches option. Notice the matching record shows a different record than the relationship name field.
  5. Click Remove Match
  6. Click Add a Match
  7. Find the correct record
  8. Click Open
  9. Fix User conflict and choose correct username (if necessary)
  10. Click OK
  11. Click OK
Finish processing the form as normal