- Go to Fundraising > eCommerce
- Next to the product in question click "Edit"
- Go to step 7 "Product Options", this is where various options about the product can be setup. If you don't see any product options here contact support to further investigate the issue.
- Next to each product option click "Edit"
- Examine step 4 "Choices for this Option". If there is any value under the "Additional Charge" column, that means that particular choice for the product includes an additional charge that is added to the cost of the item when it is purchased. If this was not your intended purpose, remove that value.
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