In order to change a user's display name in User Administration use the following steps:
  1. Log into Blackbaud Hosting Services as a user with access to User Administration
  2. Launch User Administration
  3. Right-click the affected user's name
  4. Select Rename
  5. Type in the user's new name
  6. Push Enter on the keyboard
  7. In the Rename User window that appears, change the fields to match the user's current name
  8. Click OK

Please Note: If you are hosted in the EU data centre ( https://login01.blackbaud.net ), it is not possible to rename a user through User Administration. Please contact support, with the details of the current user name and proposed user name if you need this service performed.