Constituent update batch freezes after resolving duplicates

After importing several constituents using a constituent update batch and resolving duplicates, the batch freezes for several minutes and returns the error message:

An unknown error occurred during the import the request. This could indicate a request to an invalid endpoint or a problem with the web server configuration.

Article Number: 70934

Products:

Blackbaud_CRM

We are currently evaluating this issue and will update this article when we have more information.

Environment

Affected Version (from previous KB) 3.0.516, Service Pack 8

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!