Recurring donations are not processing

Recurring donations are processed through Sphere automatically at the start of the day on which the payment is scheduled.  This article examines the case where such donations stopped processing.

This issue can happen due to several reasons. Some of these reasons could be a change in the credit card information, not enough fund, or the payment process needs to be restarted.

Please Chat with Support and reference this article so we can further investigate this issue.

Environment

 Blackbaud Sphere

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