Our database resources may be able to move the donation, on certain occasions, however the timeline of this request varies and it could potentially be a billable request.
If you would like to request our internal resources to move the donation, please Chat with Support and reference this article.
Include in your case:
- The name of the Virtual account the donation is current in
- The name of the Virtual account the donation needs to be moved to
- The donor's name
- The Transaction ID associated with the donation