How To Move a Donation From One Virtual Account to Another

Donations were entered in an incorrect virtual account and need to be moved to a different virtual account.
It is not possible to move a donation from one Virtual Account to another through the user interface of Sphere. The quickest resolution is to delete the donation and re-enter it into the correct Virtual Account.

Our database resources may be able to move the donation, on certain occasions, however the timeline of this request varies and it could potentially be a billable request.

If you would like to request our internal resources to move the donation, please Chat with Support and reference this article. 

Include in your case:
  • The name of the Virtual account the donation is current in
  • The name of the Virtual account the donation needs to be moved to
  • The donor's name
  • The Transaction ID associated with the donation

Environment

 Blackbaud Sphere

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.