How To Move a Donation From One Virtual Account to Another

Donations were entered in an incorrect virtual account and need to be moved to a different virtual account.
It is not possible to move a donation from one Virtual Account to another through the user interface of Sphere. The quickest resolution is to delete the donation and re-enter it into the correct Virtual Account.

Our database resources may be able to move the donation, on certain occasions, however the timeline of this request varies and it could potentially be a billable request.

If you would like to request our internal resources to move the donation, please Chat with Support and reference this article. 

Include in your case:
  • The name of the Virtual account the donation is current in
  • The name of the Virtual account the donation needs to be moved to
  • The donor's name
  • The Transaction ID associated with the donation

Environment

 Blackbaud Sphere

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