To modify the idle time out setting in IIS:
  1. Log into the BBNC Web Server or Raiser's Edge Web Server 
  2. Open IIS
  3. Click on Application Pools and highlight NetCommunity or RE7Service
  4. Click on Advanced Settings on the right hand side
  5. Under the "Process Model" section, edit the "Idle Time-out (minutes)" to the desired number.  *Note, this can be set to 0 if needed.
  6. Click OK.
Note: If you are fully hosted by Blackbaud, and need to have the idle time out setting adjusted, Click Chat with Support and reference this article.