Error: The Blackbaud Altru Workstation Interface requires the ActiveX control. Use the information bar to install the add-on, and then click Workstation Interface again to install the interface - when clicking on the Workstation Interface

Sometimes you may unable to download and install the "Workstation Interface" through Altru. When going to "Tickets" tab and click "Print setup" then click "Workstation Interface" then you may receive the error message: 

"The Blackbaud Altru Workstation Interface requires the ActiveX control. Use the information bar to install the add-on, and then click Workstation Interface again to install the interface. Note: If you cancel the interface installation, the Workstation Interface task becomes inactive. To activate it, refresh the page."
  1. Uninstall the current Blackbaud Workstation Interface.  Go to Start > Control Panel > Programs and Features > Click Blackbaud Altru Workstation Interface and click Uninstall.
  2. In Altru, Go to Tickets > Print Setup.
  3. Click Workstation Interface and follow the prompts to install the workstation interface.

Environment

 3.18

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