Error: The Blackbaud Altru Workstation Interface requires the ActiveX control. Use the information bar to install the add-on, and then click Workstation Interface again to install the interface - when clicking on the Workstation Interface

Sometimes you may unable to download and install the "Workstation Interface" through Altru when using Internet Explorer. When going to "Tickets" tab and click "Print setup" then click "Workstation Interface" then you may receive the error message: 

"The Blackbaud Altru Workstation Interface requires the ActiveX control. Use the information bar to install the add-on, and then click Workstation Interface again to install the interface. Note: If you cancel the interface installation, the Workstation Interface task becomes inactive. To activate it, refresh the page."
Ensure the Blackbaud Altru Workstation Interface is uninstalled. On the workstation follow these steps to uninstall the workstation interface:
  1. Go to Start > Control Panel > Programs and Features > Click Blackbaud Altru Workstation Interface and click Uninstall.
  2. In Altru, Go to Tickets > Print Setup.
  3. Click Workstation Interface and follow the prompts to install the workstation interface.
Next Setup Trusted Sites and Enable Active X:
  1. In Internet Explorer, click Tools or the gear icon.  
    • Note: If using Windows 8 or Windows 10 operating system, open Internet Explorer from the desktop instead of the tiles.  To get to the desktop version, hold down the Windows key and press the D key at the same time.
  2. Select Internet Options
  3. On the Security tab, click Trusted Sites
  4. Click Sites.
  5. Enter the following sites and click Add after each one:
    • https://login.blackbaudondemand.com/
    • https://altrurig01bo3.blackbaudhosting.com
    • https://altrurig02bo3.blackbaudhosting.com/
    • https://altrurig03oc2.blackbaudhosting.com/
    • https://altrurig04bo3.blackbaudhosting.com
    • https://altrurig05bo3.blackbaudhosting.com
    • https://altrurig06bo3.blackbaudhosting.com
    • signin.blackbaud.com
    • blackbaudinc.auth0.com
    • sky.blackbaudcdn.net
    • s21aidntoken00blkbapp01.nxt.blackbaud.com
    • login.blackbaudondemand.com
    • https://*.blackbaud.com
  6. Click Close.
  7. Click Custom Level on the Security tab
  8. In the ActiveX controls and plug-ins section, mark to enable automatic prompting of ActiveX controls
  9. Click OK
  10. Click OK again.
Add Compatibility View Settings
  1. In Internet Explorer, click Tools or the gear icon
  2. Select Compatibility View Settings, click add blackbaudhosting.com
  3. Click Close
  4. Close IE and reopen

Additionally in the February 2018 release printing from Google Chrome was added as a feature in Altru. See our knowledgebase article I need to setup a new workstation in Altru (includes video) for additional information about using Google Chrome.

Environment

 3.18

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