When viewing an Online Express email that has been sent and attempting to click on the option to "add this data to RE" to add the email information to the Appeals tab of constituent record, the following error messages appear:
Error: Can not call friend function on object which is not an instance of defining class
Error: An error occurred while processing the appeal. If the problem persists, please contact Support
This issue is happening because the email subject line contains too many characters and cannot be added to the Appeal Description in Raiser's Edge.
We are currently evaluating this issue and will update this article when we have more information.