Only users with an active role, an organization with products with an active maintenance plan are able to access login restricted pages. If you are associated with two organizations and your default organization does not have products or is a prospect organization, you will not be able to log into and access support pages.
  1. Delete your Blackbaud cookies, cache and temporary Internet files.
  2. Try a different browser.
  3. Try on your phone not using your organization's WIFI.
  4. Try from home using a different browser.
  5. Log into and click my blackbaud.
  6. Scroll down and click Chat with Support.
  7. If you are able to access the Chat page, your account is now linked to your record in our system.
If you are trying to access Training, continue with the following steps: 
  1. Use this direct link instead of the link in the Training drop-down menu on The link in the Training drop-down menu is a link, which is restricted for some organizations.  
  2. If you still can't access Training Central, clear your browser's cache or try another browser. 
  3. Email our Training Specialists at for assistance. Please be sure to include:
  • Site ID
  • Organization Name
  • Browser and Version (Example: Firefox 31, Internet Explorer 11, etc.)
  • Name of the webinar/video you are trying to attend/watch
If you still receive the error on pages, contact us and reference this article.