There is no tax deductible data on TeamRaiser registration autoresponders

Some of my event's Thank You for Registering autoresponders do not incldue the Fair Market Value, the Tax Deductible Value, and the Tax-deductible Portion of Registration Fee fields. How do I fix this?

The expected behavior:

Transaction Summary:
Total Purchase Amount: $30.00
Fair Market Value: $0.00
Tax Deductible Value: $30.00
Tracking Code: 114-1001-20-1245-1225

Registration Information:
Event/Donation Form: Spring Event
Participation Type: Walker
Registration Fee Paid: $30.00
Tax-deductible Portion of Registration Fee: $30.00
Final Gift Amount: $0.00

The problematic behavior:

Transaction Summary:
Total Purchase Amount: $30.00
Tracking Code: 114-1001-20-1261-1241

Registration Information:
Event/Donation Form: Spring Event
Participation Type: Walker
Registration Fee Paid: $30.00
Final Gift Amount: $0.00

Article Number: 71291

Products:

Blackbaud_Luminate_Online

This happens when the option in the TeamRaiser events to send a PDF receipt is enabled. To turn this off:

Find and edit the desired event.
Go to step 3, Select Event Options.
Click on the link Edit Advanced Options on the bottom left hand corner.
Find and unmark the check box "Yes, disable PDF receipts for participants who make an extra gift or donation to themselves at the time of the donation" which is near the end of the page.
Click the Save or Next button to save.

When this check box is checked, the system assumes you are also going to be sending PDF receipts through Receipt Manager and thus shouldn't list the tax deductible portions twice. If you are not sending PDF receipts though, this can be problematic.

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