Donation does not upgrade the Contribution Membership

In a Contribution Membership there are set amounts for each level and how much you donate determines which level you fall into. Altru, in some cases, is not recognizing the donation, so therefore is not renewing the membership. 

For example: 
Level:                                                    Lower amount:                                                      Higher amount:

Bronze                                                  $0.00                                                                      $100.00

Silver                                                     $101.00                                                                 $200.00

Gold                                                      $201.00                                                                 $800.00

For instance if someone donated $163.00 they would fall into the Silver level membership, but Altru may not update the membership. 

Verify that the options within the membership are set to apply the revenue towards an upgrade. 
  1. Click Memberships 
  2. Click the name of the contributions based membership membership program 
  3. Click the Rules tab
  4. Click Edit 
  5. Choose the option for Toward an upgrade 
User-added image
  1. Verify that the transaction matches the other settings, including the application and if it is a single transaction or multiple. 
  2. Click Save 


 

Environment

 Altru Arts & Cultural
 Yes

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