- Log into the Raiser's Edge, and navigate to Administration > Security
- Open the integration user profile. This RE user profile is typically set up during the RELO implementation process, and is generally set up as ###_relointegrationuser, where the ### is the Blackbaud site id
- Re-enter the password and confirmation to update the credentials. The updated password should not include special characters
- Click Save and Close
- Click Chat with Support to have your password updated and reference this article. Make sure to provide the updated username and password
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