Blackbaud Merchant Services account status of Suspended or Declined in Disbursement Information

When logged in to the Blackbaud Merchant Services Web Portal the status field on the account in Account Management > General Settings, the Disbursement Information shows as Suspended or Declined. Users may also see "Your disbursements are currently being withheld" on the home page.

Article Number: 71374

Products:

Blackbaud_Payment_Services

Please reach out to the Account Validation team at BBMSAccountValidation@blackbaud.com for further information on the requirements to activate your BBMS account. In the email please include your organization's Site ID.

Suspended indicates the account can process transactions but no money will be disbursed until validated by the Account Validations team. An account in Declined status cannot process transactions.

Environment

Affected Version (from previous KB) Blackbaud Merchant Services 3.13.752

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