Error: Could not save Blackbaud Payment Service results to the batch: 'Rejection message' cannot exceed 250 characters.

When trying to process a Recurring Credit Card batch, the system is displaying the following message:
Could not save Blackbaud Payment Service results to the batch: 'Rejection message' cannot exceed 250 characters.
However the Rejection Messages being supplied are not longer than 250 characters
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 3.0.516.38
 3.0.516, Service Pack 9 ; 3.0.516, patch 44

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.