Error: The record is currently opened by [user] on [machine]. You will not be able to save changes after adjusting Tax Claim on a gift (UK)

After adjusting the tax claim on a gift record and creating a replacement gift, when the user saves and closes out both the replacement gift and the archived gift, the constituent record becomes locked to that user. 

Article Number: 71444

Products:

  • Raiser_s_Edge_RE
If you encounter this issue in the latest version and patch of Raiser's Edge please contact support and reference this article.

Alternate Solution:
Get the user who is reported in the error to Exit & Signout of The Raiser's Edge
 

Environment

 7.93.5782.7

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