Error: The record is currently opened by [user] on [machine]. You will not be able to save changes after adjusting Tax Claim on a gift (UK)

After adjusting the tax claim on a gift record and creating a replacement gift, when the user saves and closes out both the replacement gift and the archived gift, the constituent record becomes locked to that user.

Article Number: 71444

Products:

Raiser_s_Edge_RE

If you encounter this issue in the latest version and patch of Raiser's Edge please contact support and reference this article.

Alternate Solution:
Get the user who is reported in the error to Exit & Signout of The Raiser's Edge

Environment

Affected Version (from previous KB) 7.93.5782.7

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!