When processing Tribute or Honor/Memorial gifts in the Luminate Online plug in for The Raiser's Edge, users may encounter the following error when trying to process the gifts into a batch:
Error: Unhandled exception has occurred in a component in your application. If you click Continue, the application will ignore this error and attempt to continue. Object reference not set to an instance of an object.
The specified table entry could not be found
Details: See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box.
This error is occurring due to a problem in the way that Country Codes are being sent to the Luminate Online plug in. User will need to edit user options to only look for long descriptions. This will occur throughout the database and will allow Honor/Memorials to be processed.
Go to Tools > User Options
Click on the General Tab
Under Code Tables, mark the "Use long description for display and data entry" checkbox