Error: The following fields have missing or invalid values: Email" This email address is currently used by an existing account. Try entering a different email address or try to find the existing account. - when attempting to update a constituent's email
Whenever I try to update the email address for a constituent, I am given the error:
"This email address is currently used by an existing account. Try entering a different email address or try to find the existing account."
Even though I cannot find any other account using that email address.
This is due to a bug where if a constituent's username matches the email address you are trying to update the account with, it will throw the error above. This is being investigated by our engineers, but in the meantime you can move forward by following the steps below :
Change the username of the account to something else and save.
Update the email address as desired and save.
Change the username back to what it was originally.