Which Security and Compliance standards are met by Blackbaud Hosting Services' EU Datacentre?

This Knowledgebase Article lists security and compliance standards that have been met by Blackbaud's Hosting Datacentre in Europe. 
 The EU datacentre meets the following security and compliance standards:
 
Data storage and protection
 
• All data is stored on redundant Storage Area Network (SAN) technology, providing real-time data mirroring and replication and dynamic expansion
• Incremental backups performed throughout the day
• Daily, weekly, and monthly full backups performed
• Offsite backups to SAN at alternate facility
• Data refreshes/restores inclusive
 
Security & Compliance
 
• ISO9001 (Quality Management), ISO 27001 (Information Security), OHSAS18001 (Health and Safety), ISO50001 (Energy Management) and ISO14001 (Environmental Management)
• PCI DSS Level 1 Service Provider (Payment Card Industry Data Security Standard, the safety standard for providers of payment services and credit cards)
• SSAE16 and SAS70 type II compliant (internationally recognized standards for the assessment of internal management measures)
• FACT (Federation Against Copyright Theft, the standard for data security for the European film and media sector)
• European Union Data Protection Directive
 
Management and monitoring
 
• Dedicated Information Security teams at multiple Blackbaud offices proactively monitoring systems via Network Operations Center (NOC)
• Microsoft System Centre used for system and application level metrics including system performance, network utilization, URL, and application response times
 
End user requirements
 
• Workstation with Windows® XP or better OS with 486/66 MHz or higher processor, 32 MB of RAM, and permissions to download Citrix® ICA client for client-server application access. Mac OS X or higher also supported via Citrix®
• Internet connectivity of 30 kbps bandwidth per user
• Firewall/proxy that is configured to allow SSL traffic over port 443

Environment

 7.93.5782.8

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