The Raisers Edge folder and registry keys remain after un-installing Raiser's Edge

After un-installing The Raiser's Edge from the workstation or server, the Raiser's Edge folder remains when it should be removed during the un-install process, located here: 

  • C:\Program Files (x86)\Blackbaud\The Raisers Edge 7 (64bit machines)
  • C:\Program Files\Blackbaud\The Raisers Edge 7 (32 bit machines)

Additionally, the REINI registry keys for the Raiser's Edge remain in the following locations:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Blackbaud, (64 bit machines)
  • HKEY_LOCAL_MACHINE\SOFTWARE\Blackbaud (32 bit machines)
If you encounter this issue in the latest version and patch of Raiser's Edge please contact support and reference this article.

You may also follow these detailed instructions on how to manually uninstall the Raiser's Edge, before reinstalling the Raiser's Edge (Workstation, Server)

 

Environment

 RE 7.93.5782.0

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