If the organization has already provisioned Online Express, before uninstalling make sure the user has their Online Express ID and Name. This will be needed when reinstalling the program. 

This can be found by completing to the following steps:
  1. Click on the Online Express plugin
  2. Click Help>About (located in the bottom-right hand corner of the Help window)
  3. Note down the Online Express ID and the Online Express Name
If the user is unable to locate this, it can be found in the same location on any other workstation that has the Online Express plugin installed. 

To uninstall Online Express complete the following steps:
  1. In the top toolbar in The Raiser's Edge, Click File>Exit & Sign Out 
  2. On the workstation, navigate to C:\Program Files (X86)\Blackbaud\The Raisers Edge 7\Custom
  3. Right-click OnlineExpressPlugin.tlb and rename the file to OnlineExpressPlugin.old 
  4. Right-click the OnlineExpress folder
  5. Select Delete
  6. Click Yes to the prompt
  7. Follow the steps in How to download and install Blackbaud Online Express (includes video demo
When installation is complete and the user logs into the Raiser's Edge and clicks on the Online Express icon they will either be prompted for their Online Express ID or if this is the first time the organization is setting up Online Express, they will go through the normal set up process.