Why will Team Approach will not launch when logging in via Citrix and using Firefox?

When logging into Team Approach via Citrix, after clicking on the database icon, Team Approach does not launch. It is possible for that FireFox had a recent update/upgrade.

Article Number: 71762

Products:

Team_Approach

Open Firefox browser
Under TOOLS tab, click on Add-ons
In the left column, click on Plug-ins
Look for Citrix ICA Client (they should have version 14.1.0.0)… note the drop-down box to the right of it.
Most likely it will have ASK-TO-ACTIVATE selected… Change this to ALWAYS-ACTIVATE.
Exit out of Firefox browser
Open Firefox browser and try logging into Citrix and Team Approach again

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