Automatic Synchronization is not running every 15 minutes in Blackbaud Hosting Services

When integrating The Education Edge and The Raiser's Edge, users may prefer for this synchronization to run every 15 minutes automatically. Some organizations may noticed that while this integration is running on its own, it is launching intermittently and not in a 15-minute interval, as seen in the results of the Integration Activity report within the application. This solution discusses the steps needed to address this issue when your data is hosted by Blackbaud Hosting Services.
Note: The automatic synchronization service must cycle through multiple databases sharing the service in the hosted environment. Because of this, automatic synchronization will occur at intervals longer than 15 minutes.
This was resolved in the release of Education Edge version 7.87.164, patch 1 which has been automatically applied to all hosted clients.


Manually synchronize data (BB480314) between The Education Edge and The Raiser's Edge.

If you are still experiencing this issue after the patch has been applied please Click Chat with Support and reference this article.

Environment

 7.86.93, Patch 4
 7.87.164, patch 1

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