This is most commonly seen in Google Chrome, but may also be experienced in Internet Explorer, Mozilla Firefox or Safari. In order to resolve the issue follow these steps in order:
  1. In the Current Folder textbox, please ensure there is a forwardslash before the SiteID (ex: /5740) and then click the Go button and try again.
  2. Attempt to open the subfolder/file from a different browser, i.e if you are using Google Chrome, attempting to open the folder/file in Internet Explorer
  3. Reset your internet browser to the default settings.
    • Internet Explorer
      1. Open Internet Explorer
      2. Click the Windows Start button, then select Control Panel
      3. Select Internet Options
      4. Click the Advanced Tab
      5. Click the Reset button
      6. Mark the box for Delete personal settings
      7. Click Reset
    • Mozilla Firefox
      1. Open Mozilla Firefox
      2. Click Menu (displayed as 3 horizontal bars)
      3. Click the Open Help Menu button (Displayed as a Question Mark icon)
      4. Click Troubleshooting Information
      5. Click Reset Firefox
      6. Click Reset Firefox again
    • Google Chrome
      1. Open Google Chrome
      2. Click Menu (displayed as 3 horizontal bars)
      3. Click Settings
      4. Scroll the to the bottom of the page and click Show Advanced Settings
      5. Scroll to the bottom again and click Reset Browser Settings
      6. Click Reset
    • Safari
      1. Open your Safari web browser by clicking on the Safari icon in the dock.
      2. Click on Safari in your Safari menu, located at the top of your screen.
      3. A drop-down menu will now appear. Choose the option labeled Reset Safari....
      4. A warning dialog will now appear detailing the items that will be removed.
      5. Click the button on the dialog labeled Reset to complete the process.
      6. Your Safari browser will now restart automatically.
After this attempt to open the subfolder or file again. If it still does not open please Click Chat with Support and reference this article.