A front end user is trying to register using the autofill function via the mobile registration form for a Kintera Thon event. After entering the username and password and clicking continue, the following error message is displayed Please check your user name and password.
Ensure the user name and password are correct. If the participant does not recall their username and/or password, utilize the front end password reset options or send a password reset through Sphere.
If the username and password are confirmed to be correct, have the participant register via a non-mobile form and Chat with Support and reference this article. .