If this issue occurs for you again, try these steps:
- Try adding a payment by going to the Group Reservation and clicking Add Payment
- Try refreshing your browser.
- Try logging out of Altru and back in.
- Date when it happened
- Time it occurred and Timezone you are located in
- Username logged in when it occurred
- Reservation Name
- Run a Tracert when it occurs so we can interpret any internet or network issues at the time. Steps for performing a tracert are in Step 10 of the Performance issues and slowness Knowledgebase.