I am using a special link for my event that includes a promo code, like this one: www.xyz.org/events/tickets&s_promoCode=offer1
However, the ticket type associated with the promo code OFFER1 isn't displayed on the ticket type list. Why is this?
Promo codes are case sensitive, so the promo code in the URL must match the code entered in the ticket type configuration. For this reason, we recommend avoiding mixed case for the promo code in order to minimize any issues around capitalization.
In this example, the URL would need to be www.xyz.org/events/tickets&s_promoCode=OFFER1 in order to display the associated ticket type.