The Mobile Service option is grayed out if you are viewing selections under the Available Services section of Web Services. Available Services are for services that are not currently installed on the hosting servers. RE Mobile is already installed on all application servers in hosting. To resolve the issue:
  1. Choose the Mobile Service for The Raiser's Edge selection under the Installed Services section at the top
  2. Click on the link to Generate Key
  3. Follow the prompts to generate the system key
  4. Log into the RE Mobile application from the device using this new key and your Raiser's Edge credentials