Email messages are not being sent from fundraiser or personal page manager parts

Due to a recent change in the email industry, messages sent through a fundraiser or personal page manager part may not be sent. In an effort to adjust to the changes, Blackbaud has changed the fundraiser and personal page manager part to include new fields for From Address and From name. To see these new fields, an upgrade to version 6.58 patch 4 is needed.

After upgrading to 6.58 patch 4, From Address and From Name appear in Step 4: Create Email Designs within a Fundraiser PartIn the fundraiser part and on the personal pages part. Step 4 emails for the appeal, thank you, and guest registration (when applicable) have BLANK fields of Subject Line, From Email Address, or From Display Name. The personalized subject line one enters through their dashboard "Send email" functionality does not come in at all. The from name is not the person sending the email, but the organization name. The email address is not the person sending the email, but user@example.com.

These changes have been made to the fundraiser part to comply with DMARC standards so that the messages can be received. Please make the following changes so that messages will continue being recevied by constituents from the fundraiser part.


Clients may notice when editing a Fundraiser part  on "Step 4: Create Email Designs" or in a personal page manager part that there are three new required fields in addition to the "Name of email:" they are:
1. "Subject"
2. "From address:"
3. "From name"



4. Note - In Addition the Solicitor side generated emails subject line will no longer function. This is to comply with DMARC standards so that the messages can be received. A default subject should be entered in the subject line when creating the email on "Step 4: Create Email Designs".


 
 

These fields are required now in response to the new DMARC standards adopted by the major ISP's around April 15, 2014.
These fields were created to ensure the continued functionality of the Fundraiser Part as it applies to sending emails.
The from name is not the person sending the email, but the organization name. This is to comply with the DMARC standards so that the messages may be received.

For more information about the DMARC Technical specification you can go to: http://www.dmarc.org/

To ensure emails will leave with your organization's information, we will need to update each fundraiser email and personal page manager email by:
  1. Login to NetCommunity
  2. Find and edit active Fundraiser Part or personal page manager part
  3. Scroll down to "Step 4: Create Email Designs"
  4. Edit an email message and observe that Subject, From Address, and From Name are set to defaults
  5. Update the email message with a generic Subject and your organizations From Address and From Name
  6. Save
You will need to update each type of Fundraiser message like "Appeal" or "Thank you" on all active Fundraiser Parts

Environment

 6.58.806 Patch 4

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