This only applies to the following circumstances
- The R68 Gift Aid Report had been run previously and only refunds included therefore need the same claim number to be applied to Tax Claims where the amount to be claimed is in excess of the amount to be refunded.
- The Submit Gift Aid Claim to HMRC was attempted for the claim that included only Refunds and that claim has been rejected by HMRC because claims cannot only include Refunds.
You cannot re-use a claim number even if all gifts have had that tax claim number removed from them.
- Follow the Claim online using a spread sheet steps for How to Process Gift Aid Claim, where the R68 report should be run for tax to be claimed with a different claim number and the total amount to be refunded entered in Box 2 - Previously Over-Claimed Amount field of the spread sheet.
- Tick the Do Not Submit box for both these claim numbers in Admin > Submit Gift Aid Claim to HMRC (the tax claim number used for the refunds and the number used in step one for the tax to be claimed - this is because both were included in the HMRC spread sheet rather than submitted via Raiser's Edge)