How do I contact Blackbaud?

Online: Chat Support
Toll Free Phone Number: 800.468.8996 option 1
More Information: https://www.blackbaud.com/support/customerguide.aspx

How do I contact Aatrix?

Toll Free Sales Phone Number: 800.426.0854
Support Phone Number: 701.746.6814
Support Email: support@aatrix.com
Website: http://www.aatrix.com/partners/blackbaud

 

I already use Aatrix for Payroll, do I need to register again?

No, you will not need to register or install anything differently.  You will have access to both 1099s and Tax Forms, but will need to access them through their respected modules.  The same eFiling login information can be used for both Tax Forms as well as 1099s.
 

How much will the eFiling option cost?

Head over to http://www.aatrix.com/partners/blackbaud/ to take a look at all pricing options, as well as a comprehensive list of all forms that Aatrix currently handles.

 

Who do I contact when…?

We will go into a few examples below, but as a general rule for these questions:

If you are unsure of who to contact, call Blackbaud and we can get you in the correct direction.
If you are having issues with eFiling, contact Aatrix.
If you are having issues with Printing, contact Blackbaud.
If you are having issues with amounts or information being incorrect, contact Blackbaud.

 

Who do I contact when I need help installing Aatrix software?

Contact Blackbaud, as well as review Knowledgebase Article 57168.
 

Who do I contact when I need help making corrections to 1099s?

Contact Blackbaud, as well as review Knowledgebase Article 57168.
 

Who do I contact if my forms are not properly aligned?

Please review the Printing Documentation . If printing issues persist contact Blackbaud.
 

Who do I contact if I am unable to access my 1099 or Tax Forms due to an error message?

Contact Blackbaud, we will assist with all error messages.  If Aatrix needs to be brought into the call, we will do so.
 

How do I check on the status of my eFile for...?

Visit https://efile.aatrix.com, log in, then click on the Filings tab to check the real time filing status. If needed contact Aatrix, they will be able to assist and check on eFiling statuses.  Blackbaud does not have a way to check this.
 

Who do I contact if I am unsure about 1099 or Tax rules and regulations?

Contact a tax professional.  Neither Blackbaud or Aatrix is qualified to speak to all tax and 1099 rules and regulations, especially state specific issues.