Pending Matching Gift and Pending Donation Amounts display as $0.00 in the People: All Donor Report

An organization has exisiting Pending Matching Gifts and Pending Donations, which can be viewed by accessing the appropriate section within the Friends Asking Friends Event Bookkeeping section (Bookkeeping > Pending Donations or Bookkeeping > Pending Matching Gifts).

However, when attempting to run a People: All Donors report through the Thon event, the Pending Donation Amount and Pending Matching Gift Amount fields in the report are displaying as $0.00, regardless of the Event containing Pending Gifts.

Article Number: 72542

Products:

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Chat With Support and reference this article.

Workarounds:

Go to Bookkeeping > Pending Donations and/or Bookkeeping > Pending Matching Gifts to export an Excel file with the current Pending Gifts for your Thon Event (Recommended)
Run a People: All Participant Report with the Pending Donation Amount and Pending Matching Gift Amount fields enabled
Run a Participant Detail Report with the Pending Donation Amount and Pending Matching Gift Amount fields enabled

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