- Open any Microsoft Office Word file on your computer (ideally one of your mail merge templates.)
- Click File
- Click Options or Word Options
- Click General
- Unmark the box for "Open e-mail attachments and other uneditable files in reading view"
- Click Ok
- Close the document (Click add ins > Return to RE7 if in a merge template)
- Open the template that was giving the error message
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites. The steps above are listed here for your convenience and were pulled from this website.
This message may also occur if your installed copy of Office is incompatible with The Raiser's Edge. Please refer the following regarding compatibility between The Raiser's Edge and Office:
- System requirements for The Raiser's Edge
- Is The Raiser's Edge compatible with Microsoft Office 2010?
- Is The Raiser's Edge compatible with Microsoft Office 2013?
- Is the Raiser's Edge compatible with Microsoft Office 2016?
- Is The Raiser's Edge supported with Office 365?