You should receive the confirmation email within a few minutes of the request. If email delivery is delayed and the link expired, your email server or spam software is holding the email.
  1. Check your junk or spam folder.
  2. Delete your, cookies.
  3. Go to signin.blackbaud.com, click Forgot Password and complete the form. 
    1. If you receive an error message, search Knowledgebase on the error to resolve. 
    2. If you receive the password reset email, you are not blacklisted/blocked. If you did not receive the password or confirmation email, your IT department should follow these steps:
      1. Have your IT department ensure:
        • The work email server, proxy server, and firewall are not blocking the emails from @BlackbaudOnDemand.com and @blackbaudemail.netcommunity1.com.
        • If you use google to capture and manage email, check for quarantined emails as the password and/or confirmation email may be quarantined.
        • These IP addresses are allowed into your email server.
        • Check any third party spam providers to see if it is getting held up in their program.
      2. If you are using Barracuda software to block spam (or another type of spam software), you will need to either disable it or update its rules to allow in the confirmation and password emails.
        Note: Some organizations have reported that adjusting the rules on Barracuda software did not allow the emails to come through. Only disabling the software allowed in the emails.
      3. Work with your IT department following these steps:
        1. Close Outlook and log into your Exchange server using the web access and see if the emails show there. Then, open your Outlook and see if they now show in the inbox.
        2. Request the password reset or click the resend confirmation email link and have your IT department watch the server for the email to determine what is happening with it.
        3. Check with your ISP to see if it is caught in a SPAM filter at the higher level.
        4. Ensure your organization is not Blacklisting the email addresses or IP addresses in step 1 above AND the subject or body content in the emails below are allowed into your Firewall, Email server and any SPAM filters. You can check the ANHH Baruwa Enterprise Edition SMTP Error Codes for specifics (examples: 550 5.2.0 This message is administratively prohibited; The sender xxx.xxx.xxx.xxx is banned    The sender's IP address has been added to the banned senders list).
A copy of the password reset and confirmation email are below to assist IT in allowing it into their firewall and email servers:

From: Blackbaud Authentication Services [mailto:DoNotReply@BlackbaudOnDemand.com] 
Sent: Wednesday, August 03, 2016 1:30 PM
To: Cynthia Nolen
Subject: Reset your Blackbaud account password

 
We received a request to reset the password for youremailaddress@yourorg.org. To change your password, please click the button below:
 
User-added image
Didn't ask to change your password, or no longer need to? Then, just ignore this email.
Thanks,
Your friends at Blackbaud
**************************************************************************************************************************
From: Blackbaud Authentication Services [mailto:DoNotReply@BlackbaudOnDemand.com]
Sent: Friday, April 10, 2015 12:03 PM
To: Customer name
Subject: Please confirm your Blackbaud account email address
 
Hello, Customer name!
Welcome to your new Blackbaud account! To complete the process, please confirm your email (customeremail@organization.org) within the next hour.
User-added image 
If you received this email in error, someone else may have entered your email address trying to create an account for another user. No worries, though. If you don't confirm the email, the account won't be activated!


 
A copy of the NXT invitation email is below to assist IT in allowing it into their firewall and email servers:

From: Raiser's Edge NXT [mailto:noreply@blackbaud.com]
Sent: Monday, August 17, 2015 11:18 AM
To: Customer Name
Subject: Welcome to Raiser's Edge NXT!

 
Welcome to Raiser’s Edge NXT!
With Raiser's Edge NXT, you can easily view and manage information from The Raiser's Edge - including your relationship and interactions with constituents and prospects - through an engaging and easy to use application.
Since Raiser's Edge NXT is cloud-based, you can securely access these features from anywhere, on your desktop, laptop, or mobile device! To get started, please log in and link to your Raiser's Edge user name. Once you are linked, invite your co-workers to join you in Raiser's Edge NXT.

User-added image
 
We hope you enjoy!
Best,
Blackbaud and Raiser's Edge NXT