Error: Microsoft Office Word has stopped working when working in Mail in The Raisers Edge when RE and BBNC are hosted

The Microsoft Office integration in The Raiser's Edge allows users to quickly and easily generate letters, envelopes and more directly from The Raiser's Edge that include information from constituent records.

When users for whom The Raiser's Edge and NetCommunity are hosted click Send to Word Merge Wizard or Merge from a The Raiser's Edge Mail parameter file, users may see the following error:

Microsoft Office Word has stopped working.
Windows can check online for a solution to the problem and try to recover your information.

Check online for a solution and close the program
Close the Program

Choosing either option crashes Microsoft Word and the Mail merge does not generate.

Article Number: 72581

Products:

Blackbaud_NetCommunity_BBNC
Raiser_s_Edge_RE

Try each of the following steps in order, attempting the merge again after each step, until the issue is resolved:

Be sure to log into The Raiser's Edge using the RE7 icon and not the BBNC Plugin for RE icon. Please see our solution on when to use the BBNC Plugin icon (BB555128) for more information.
Browse to the file path where you will be saving the letter, even if it appears the appropriate file path is already displaying.
Recreate the letter template.
Recreate the parameter file.

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