How To Remove Comment From Fundraiser Gift in Scrolling Donor Part

When viewing the Scrolling Donor Part, there may be a comment that needs to be removed from a gift. The Donor scroll bar on personal fundraiser page may be showing incorrect, or inappropriate, comments.
To remove the comment:
  1. Log into the Raiser's Edge 
  2. Click Records > Gifts
  3. Search for the Gift Record that contains the inappropriate comment
  4. Delete the Comment from the record
  5. Sync the Fundraiser through the NetCommunity Fundraiser Part
If this does not work, Click Chat with Support and reference this article
 

Steps to Duplicate

  1. Log in to NetCommunity 
  2. Go to Users & Security > Users
  3. Search for user
  4. Edit the user
  5. Select visit for specific fundraiser
  6. Visit his page and view the comment on his donor scroll bar

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