Error: The specified bank could not be found. The bank has either been deleted or you do not have rights to view it - when processing direct debits through BBMS

When processing Direct Debits in the Raiser's Edge using Blackbaud Merchant Services, the following Error may occur: Error: The specified bank could not be found. The bank has either been deleted or you do not have rights to view it.

In some instances, users receive the following Decline code for Direct Debit transactions in the BBMS web portal: Rejected/declined : Invalid Transit Routing Number
The 9 digit routing numbers listed on the gifts and in the Raiser's Edge batch are not coming across fully to BBMS.  They are coming across as 8 digit routing numbers.

Upgrade to Raiser's Edge 7.95 or above 

OR

Process direct debits using a financial institution instead of BBMS.

OR

If using Raiser's Edge 7.93, patch 11, download and install the Store BBMS Bank information plugin (see How to install and run the Store BBMS Bank Information plug-in?)

Environment

 7.93.5782, patch 11
 7.94

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