Error: This transaction was processed more than 180 days ago and cannot be refunded

When attempting to delete unresolved online sponsorship purchases transactiond, users may receive the following error message:

This transaction was processed more than 180 days ago and cannot be refunded.

Payment processing gateways limit when a transaction can be refunded.  Blackbaud Merchant Services determines that refunds must be issued within 180 days from the date of the original transaction.  This change was implemented on November 9th, 2014.  Transactions processed prior to this date must be refunded within 60 days.

In order to refund transactions that have expired, we recommend clients issue checks to customers for the amount to be refunded. 

Environment

 3.0.516.43

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