Payment processing gateways limit when a transaction can be refunded. Blackbaud Merchant Services determines that refunds must be issued within 180 days from the date of the original transaction. This change was implemented on November 9th, 2014. Transactions processed prior to this date must be refunded within 60 days.
In order to refund transactions that have expired, we recommend clients issue checks to customers for the amount to be refunded.
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