Fields will not auto-populate if they are not mapped properly and if the information does not exist on The Education Edge record.

In The Education Edge:

  1. Log in to The Education Edge Registrar's Office Module
  2. Click Records Students
  3. Open the student record that the information is not auto-populating for
  4. Click the Relationships tab
  5. Verify there are relationships and reciprocal relationships listed and correct. Note the Relationship listed.
In NetCommunity:
  1. Log in to NetCommunity
  2. Click Site ExplorerForms
  3. Click the pencil icon to edit the reenrollment form that is not auto-populating
  4. Click the pencil icon for the relationship that is not auto-populating from the menu to the left (Such as Father/Guardian 1)
  5. Mark the Include Education Edge data checkbox 
  6. Include the correct relationships that were on the record in the Selections box
  7. Click Save
If there is address information not populating, including contact information, please continue with the following steps:
  1. Click the pencil icon to edit the relationship's address (Such as Father/Guardian 1 Address)
  2. Mark the Include Education Edge data checkbox
  3. Click Save
  4. Click the plus sign to expand the relationship address fields out
  5. Click the pencil icon to edit the relationship's contact information (Such as Father/Guardian 1 Phone)
  6. Mark the Include Education Edge data checkbox
  7. Click Save
Save and close the reenrollment form when finished with changes. If a form is already in progress, the form will need to be deleted and a new form started. The form will not update any forms that are already in progress. The relationship information should now be auto-populating on the newly started online reenrollment form.

Note: If the relationship address checkbox is not marked to include Education Edge data, then contact information checkbox will be grayed out, and the contact information won't show.