Payments can be reversed by the organization or the donors bank. When transactions are reversed by a bank they are typically marked as fraudulent charges. Below are the steps on how to report on reason for a reversal.
  1. Navigate to Control > Reports > Billing > Payment Details Report
  2. Click Run Report
  3. Click Choose Columns
  4. Check the boxes next to Reversal Reason and Reversal Description
  5. Click Submit
  6. Click the Payment Amount column, this will sort the transactions from highest to lowest
  7. Click the Payment Amount column again, this will put the reversed transactions at the top