How to reschedule a group sales reservation

 Your organization may need to reschedule a group sales reservation for a different date. This solution will walk you through how to reschedule the group and any events. 
To change the date of the reservation:
  1. Go to the Group Reservation (you can go to the reservation through Reservation Search or through the Group Sales calendar)
  2. Under Tasks, click Change visit date. 
  3. Change the group to the new correct date and click Save. Note: You will not be able to change a reservation date to a past date.
If there is a scheduled program on the Group's Itinerary, but no scheduled program event for your new reservation date, you will need to schedule a new event for the rescheduled date and time. You can do this right from the Group's Itinerary. 
  1. Go to the Group Reservation 
  2. Under Manage Itineraries, click the hyper linked name of your itinerary
  3. If there is no scheduled program event, you will see a red box to indicate there is no event scheduled at that time. 
  4. To schedule an event, highlight the box and click "Schedule missing event"
  5. If you are adding a different program event, you can delete the unscheduled item and add a new item to the itinerary. 



Was this article helpful?