To resolve this error, please recreate the "PY" or "AP" folders in your organization's Files Folder:

  1. Log into the Files Folder.
  2. Confirm the "PY" or "AP" folders are not listed.
  3. Select New Folder.
  4. Confirm the following folder names are listed:
    • PY - If running these reports in the Payroll module
    • AP - If running these reports in the Accounts Payable module
  5. Click OK.
  6. Display these reports again to confirm Aatrix has located the new folder.

If you continue to receive this error, please Click Chat with Support and reference this article.