Confirm if the standard or payment part acknowledgment is being utilized:
  1. While logged into NetCommunity, navigate to the page containing either the membership form
  2. Click Edit this page in the upper left corner
  3. Locate the gear for the membership form and click it
  4. Click Edit from the dropdown
  5. Scroll to Payment Options
    • If Proceed directly to payment is selected, follow the next section of Edit Membership Acknowledgment
    • If Use Payment Part is selected, follow the next section of Edit Payment Part
Edit Membership Acknowledgment
  1. From step 5 above, while editing the part, click the green Acknowledgement Email button at the top of the page
  2. In the email editor, locate the section that contains the Benefits
  3. Confirm the Benefits.Begin Section marker and Benefits.End Section is included.
    • If the Benefits.Begin Section marker or Benefits.End Section is missing:
      1. Click Insert -> Merge Fields
      2. Expand Membership -> Benefits
      3. Click on Benefits.Begin Section and drag it into the email editor before the Benefits merge field marker
      4. Confirm all other information is correct
      5. Click Save
      6. Click Save
Edit Payment Part
  1. From Step 5, while editing the Membership Form part, note the name of the Payment Page listed under Payment Options>Payment Page
  2. Navigate to Site Explorer>Pages
  3. Search for the payment part listed
  4. Highlight the page in question
  5. In the lower pane, locate the part labeled Payment Part and click the Pencil icon next to it
  6. When the Payment Part opens, confirm Send summary acknowledgment email is selected
  7. Click the green Acknowledgment Email button in the upper left corner
  8. Locate the benefits section
  9. Confirm the Benefits.Begin Section marker and Benefits.End Section is included. 
    • If the Benefits.Begin Section marker or Benefits.End Section is missing:
      1. Click Insert -> Merge Fields
      2. Expand Membership -> Benefits
      3. Click on Benefits.Begin Section and drag it into the email editor before the Benefits merge field marker
      4. Confirm all other information is correct
      5. Click Save
      6. Click Save