You can test the connection between Luminate Online and Raiser's Edge by following the steps below:
  1. Go to Data Management > select Import/Export 
  2. Select the Real Time Configuration tab
  3. Go to step 7. Test Configuration and click Run Test
If you do not see some of these options, then please Contact Support and reference this article.  We can test the connection for you and determine if further action is needed on our part.