When opening Online Express from The Raiser's Edge, you may received this error:
Error in Main Page Load The Raiser's Edge was unable to load this page. Please try accessing the page again. If you still encounter an error, Please note the following error and contact Blackbaud support.
Error in Main Page Load 'C:\Program Files (x86)\Blackbaud\The Raisers Edge 7\Custom\OnlineExpress\versions\42.0\html\mongoHome.html' Error number : -2147467261 Error description : 'Object reference not set to an instance of an object.'
If you receive this error message when accessing Online Express in The Raiser's Edge, Click Chat with Support and reference this article.