This message indicates that there is a problem communicating with or authenticating with the SQL Server instance.

If the instance is one of Blackbaud's pre-configured instances of SQL Server (i.e. RE_EXPRESS or FE_EXPRESS):
  1. Log into the server with a Windows account that is a member of the local administrator group, or verify that the Windows account has local administrator rights
  2. Verify that all users are logged out of any database that is using the instance of SQL Server, then restart the SQL Server.
  3. Reboot the server.
  4. Uninstall and Reinstall the express instance of SQL Server:
    • Detach all databases that are using the instance in the Blackbaud Management Console.
    • Remove SQL Server instance using Add/Remove Programs or Programs and Features in the Windows Control Panel
    • Repair the server for the Blackbaud Application to allow it to reinstall the pre-configured instance of SQL Server
If the instance was installed and configured by the organization or another vendor:

Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.
  1. If you have selected to use SQL Server Authentication to attach the database, verify that the username and password are correct.
  2. If you have selected Windows Authentication to attach the database, verify that the Windows account that you are logged in with has the sysadmin role to the SQL Server instance.
  3. Contact the database administrator or the agency/organization who installed and configured the instance to obtain SA credentials that can be used to attach the database.