Order does not open from Order Search or Pick Up Tickets Search

You may find that when you search for an order through Order Search/Pick Up Tickets Search and click to open the order, nothing happens. The order does not open. 
This only seems to occur with Pay on Arrival Orders. 

If you are experiencing this issue, please Chat with Support and reference this article. 

Alternate Solutions: 
  1. Run the Order with Balance Due report. Click the link on the Report to open the order in the Advance sales page
  1. Build a Sales Order query to find sales orders with a status of Reserved. 
  2. Use query Browse to access these orders through the Advance Sales page. 



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