FAWeb NetMail Error: Unable to cast COM object of type 'Blackbaud.PIA.EA7.EAOLAPlugin.COLAEmailClass' to interface type 'Blackbaud.PIA.EA7.EAOLAPlugin._COLAEmail'. This operation failed because the QueryInterface call on the COM component

After updating to 7.87, patch 4, when submitting an email in FAWeb, users may receive the following error: Unable to cast COM object of type 'Blackbaud.PIA.EA7.EAOLAPlugin.COLAEmailClass' to interface type 'Blackbaud.PIA.EA7.EAOLAPlugin._COLAEmail'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{20FD75E2-8B48-4CB1-A39D-EBF5F3FE94F3}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).
This issue is addressed in The Education Edge 7.87, patch 5 which was applied in the hosted environment on 4/21/15.

Environment

 7.87.164, patch 4
 7.87.164, patch 5

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.